Microsoft pumps the brakes on Copilot AI to refine its experiences in Windows 11 based on what users 'ACTUALLY' want

ASUS Zenbook 14 UM3406HA) Copilot.
(Image credit: Rebecca Spear / Windows Central)

What you need to know

  • Microsoft recently announced it will slow down the integration of new experiences for Copilot in Windows.
  • Based on user feedback, the company will use this time to refine the tool's experience.
  • Copilot in Windows will continue to work as usual during this phase.

Microsoft has been fully focused on integrating AI advances across its services and products after making a multi-billion dollar investment in OpenAI. The Windows operating system is a significant beneficiary of the extended partnership with the ChatGPT maker.

As you might already know, Windows 11 and 10 ships with a dedicated AI-powered assistant dubbed Microsoft Copilot (formerly Bing Chat). Copilot AI is also consistent across Microsoft Edge and Bing. In Microsoft's recent earnings call, CEO Satya Nadella indicated Bing has surpassed over 140 million daily active users, further attributing the impressive feat partly to the platform's new AI advances and capabilities.

The tech giant's AI advances have seemingly been received with mixed feelings. Interestingly, in a poll featured on Windows Central seeking to understand how helpful Copilot is to people, the vast majority, more than half of the polled readers, indicated they never use Copilot on Windows 11

And now, as it turns out, Microsoft is pumping brakes on its Copilot advances in Windows 11. According to a recent Windows 11 Insider Preview Build:

"Over the last few months, we've been trying out different experiences for Copilot in Windows (Preview) with Windows Insiders across the Canary, Dev, and Beta Channels. Some of these experiences include the ability for Copilot in Windows to act like a normal application window and the taskbar icon animating to indicate that Copilot can help when you copy text or images. We have decided to pause the rollouts of these experiences to further refine them based on user feedback. Copilot in Windows will continue to work as expected while we continue to evolve new ideas with Windows Insiders."

To this end, it's unclear why Microsoft has made the decision aside from refining Copilot's experiences based on user feedback. This news comes after Microsoft had previously indicated that ChatGPT isn't better than Copilot, further stating the tool isn't being used as intended. 

Strangely enough, the company even deployed some of its Teams Chat app staffers to lend a hand with Copilot AI advances shortly after the EU antitrust watchdog forced it to unbundle Teams from its Office 365 package globally.

Microsoft Copilot is about to get better, maybe?

Copilot Pro on Windows

(Image credit: Windows Central)

Concern has been raised about Microsoft's AI advances in its Windows operating system, including Copilot. Subsequent changes and improvements integrated into the OS have been received with mixed feelings. 

The company started testing a new way to launch Copilot like an AI genie if you so much as tickle the taskbar. Strangely, Microsoft also started testing a new way to launch Copilot AI on touch devices, which was rather upsetting for most users. 

Usually, swiping right on a touch device grants access to the notification center. But after a new update rolled out to these devices, the same action launched Copilot, ultimately making it harder to access and navigate missed notifications.

It's a refreshing change of pace from Microsoft to want to improve existing Copilot experiences based on user feedback rather than continuing to ship new experiences without addressing the existing issues. It'll be interesting to see how Microsoft handles this situation and its impact on Copilot's user experience.

Kevin Okemwa
Contributor

Kevin Okemwa is a seasoned tech journalist based in Nairobi, Kenya with lots of experience covering the latest trends and developments in the industry. With a passion for innovation and a keen eye for detail, he has written for leading publications such as OnMSFT, MakeUseOf, and Windows Report, providing insightful analysis and breaking news on everything revolving around the Microsoft ecosystem. While AFK and not busy following the ever-emerging trends in tech, you can find him exploring the world or listening to music.

  • TheFerrango
    I still don’t understand what AI could do to improve my Windows experience.
    Reply
  • Arun Topez
    Odd for them to say that just weeks before announcing their AI PCs for consumers, which probably also means whatever features/experiences they will announce will be incomplete or beta or will never see the light of day and further delay the next major version/Windows 12.

    They need to focus on making Copilot something people want to use, with features that are actually useful and fit common use-cases, and real-time speed for offline and non-intensive tasks like Cortana was able to do. Instead of focusing on forcing Copilot on people who currently have no use for it in it's current form and only pushing people to turn away from Windows. They also need to improve their marketing and terminology, let the features speak for itself instead of repeating buzzwords like "AI" a thousand times, which irritates people and doesn't mean anything to end users.
    Reply
  • John McIlhinney
    Arun Topez said:
    They need to focus on making Copilot something people want to use
    So, you're suggesting that they do exactly what the article says they're doing? Insightful.
    Reply
  • PoorInRichfield
    TheFerrango said:
    I still don’t understand what AI could do to improve my Windows experience.
    I agree. So far the Copilot icon on my toolbar has been used as much as the Cortana icon that it replaced (i.e., it's never been used). As far as I'm concerned, Copilot is a solution looking for a problem. I'd prefer that MS spent more time making the Windows 11 UI less annoying. I've been using Windows 11 for well over a year now and still prefer Windows 10 by a long shot.
    Reply
  • TheFerrango
    PoorInRichfield said:
    I agree. So far the Copilot icon on my toolbar has been used as much as the Cortana icon that it replaced (i.e., it's never been used). As far as I'm concerned, Copilot is a solution looking for a problem. I'd prefer that MS spent more time making the Windows 11 UI less annoying. I've been using Windows 11 for well over a year now and still prefer Windows 10 by a long shot.
    I used Cortana a lot back when I had a Windows Phone, it was great. As of now my only use for AI is drawing dumb images to send to my friends (when it actually generates them and doesn’t end up self censoring)
    Reply